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MSFT – A Simple System for Microsoft Session Feedback

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I’ve been to lots of conferences or meetings where people (Microsoft or not) are delivering technical sessions relating to Microsoft technology. I’ve also spoken at lots of those things as well.

A recurring problem is getting feedback. Sometimes it’s a long paper-based form to fill in. Sometimes it’s a website or a terminal where you tick boxes to provide your view on the sessions you’ve seen. Sometimes it seems that the organiser has gone to great lengths to make it so difficult for you to provide feedback that you don’t bother and the speaker is none the wiser as to whether they did a great job or not.

The obvious solution these days is to use something like Twitter and people do exactly that but I wondered whether it might be possible to come up with a simple, “standardised” way of providing session feedback via Twitter rather than leaving it to be ad-hoc.

How would that help?

  1. It’d help the speaker as they could easily formulate a Twitter search to find their feedback or write a tool to do it.
  2. It’d help the person providing the feedback as they could know that (1) was happening.
  3. It’d help someone who wanted to build a “bigger picture” of all the in-person and/or virtual sessions that were going on worldwide and how they were going. I can imagine a Bing Maps style visualisation which shows me that there are 100 sessions going on at a particular time and the ones (e.g.) in one location are going better than the ones in others.

I think it could be interesting :-) although I suspect someone’s already done it ( or perhaps it’s too restrictive to be adopted? )

Anyway, I came up with the scheme below as a suggestion and called it ( catchily! ) MSFT – Microsoft Session Feedback on Twitter.

image

So, as an example I did a session recently for the new NEBytes North East User Group here in the UK and I could have given that a unique id like NEB1 ( only unique when combined with @mtaulty ) and someone could have fed back with;

@msftsession 3 @mtaulty NEB1 Wow that session was terrible. Start over!

What do you reckon? Is it a useful thing to try? Would people use it? I might try it out with a session I’m running this week and see how it goes ( of course, this opens me up to public abuse via Twitter but that would happen with/without a “formal” mechanism so pretending otherwise is just sticking your head in the sand :-) ).


Posted Sun, Jan 31 2010 1:06 PM by mtaulty
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Comments

donovan wrote re: MSFT – A Simple System for Microsoft Session Feedback
on Sun, Jan 31 2010 1:15 PM

interesting idea, but maybe too complex and therefore quite error prone

Discorax wrote re: MSFT – A Simple System for Microsoft Session Feedback
on Sun, Jan 31 2010 1:17 PM

I'm interested too. Last year the MIX session feedback forms were painful. I think they should leverage Twitter or something like it to get some really valuable feedback. I know some of the session leaders last year got more feedback from twitter followers then from the official forms.

Time to make something, eh? :)

Luke Puplett wrote re: MSFT – A Simple System for Microsoft Session Feedback
on Sun, Jan 31 2010 1:55 PM

I don't think its too complex, more that it could be exploited and so the data may be less trustworthy. You'd then need a system to deal with false 1s/10s --like click fraud in web ads.

If that's me being paranoid then great, I like it. Could I tweet about old sessions I see on visitmix.com?

mtaulty wrote re: MSFT – A Simple System for Microsoft Session Feedback
on Sun, Jan 31 2010 2:36 PM

Yeah, definitely open to false tweeting :-)

Mike.

Richard Howells wrote re: MSFT – A Simple System for Microsoft Session Feedback
on Sun, Jan 31 2010 2:55 PM

It's a special group.  It excludes all those who choose to run a mile rather than use twitter.

uberVU - social comments wrote Social comments and analytics for this post
on Mon, Feb 1 2010 12:40 AM

This post was mentioned on Twitter by mtaulty: wondering if Twitter could be used as a simple, standard way to provide technical session feedback? http://bit.ly/cXFJRo

mtaulty wrote re: MSFT – A Simple System for Microsoft Session Feedback
on Mon, Feb 1 2010 2:46 AM

Richard - yeah, very true :-) but it'd help in those circumstances where you don't always capture feedback and/or supplement feedback you're capturing anyway via other means.

Mike.

Eric wrote re: MSFT – A Simple System for Microsoft Session Feedback
on Mon, Feb 1 2010 3:24 AM

They built one of these at PDC (08?) using Azure to do pretty similar. http://www.tweval.com/

Nathan Gloyn wrote re: MSFT – A Simple System for Microsoft Session Feedback
on Mon, Feb 1 2010 3:58 AM

Surely you don't need the speakers twitter name if you have a session id, would mean a little less to enter.

Vikki Read wrote re: MSFT – A Simple System for Microsoft Session Feedback
on Mon, Feb 1 2010 11:12 AM

I like it - you could reduce the problem of false tweets by white-listing it to people who registered their twitter handle when registering for the conference, I imagine that's increasingly common; I know ddd8 did it.

And with a technical audience, I really doubt its too complex, just a little short on comment space, though you could link to a longer review or fallback to another mechanism for that.

James wrote re: MSFT – A Simple System for Microsoft Session Feedback
on Tue, Feb 2 2010 4:09 AM

I think you'd lose out on honesty. Most session feedback is anonymised and aggregated, and from the point of view of the commenter is actually between them and the event organiser, not them and the speaker. In this scheme, not only is the commenter forced to put their twitter ID behind their feedback and address it to the speaker personally, they are forced to make their comment publicly, in front of friends and colleagues. You aren't going to get many people admitting they didn't understand the topic with that mixed audience, are you?